Our Team

McClain Resources

HR Experts

Providing partnership, tools and resources for individuals, groups and companies to be their best.

Hilary McClain | Founder & President

For more than 25 years, Hilary McClain has driven human resources strategies that align an organization’s people needs with operational objectives. Our story began in 2009 when Hilary opened the doors to her own consulting practice. Leading a team of professionals in delivering initiatives to a wide range of organizations including non-profit, employee-owned, small employers, and large international corporations.

Prior to starting McClain Resources, Hilary held the position of Vice President of Internal Talent for MGM Resorts International. In this position, Hilary worked closely with operational leadership company-wide to develop systems and structures to support the continued growth of MGM Resorts International formally, MGM MIRAGE. During her tenure, a critical priority for Internal Talent was the development and implementation of a company-wide system to inventory, track and expand employee skills and talents; measure and improve employee performance; and plan for succession. Hilary established the training and developmental framework for MGM University, as well as oversaw the Strategic Staffing & College Relations Department.

Hilary began her career with MGM Resorts International in 1993 at MGM Grand performing various duties within recruitment, benefits and training. At MGM Resorts, Hilary held various top HR Leadership positions such as Vice President of HR for Primm Valley Casino Resorts and the Excalibur Hotel and Casino.

Hilary also served as Corporate Director of Training for Station Casinos and Assistant Director of Human Resources for Harrah’s in Reno.

Hilary has been involved with many volunteer organizations in Southern Nevada to include the Las Vegas Career Coaching Ministry and the School Community Partnership Advisory Council for the Clark County School District. She is also a past board member of the American Society of Training and Development, Las Vegas Chapter, Southern Nevada Workforce Investment Board, the Nevada Lodging Association and Surgance.

Hilary holds a Bachelor of Science degree in Hotel Administration, with an emphasis in Human Resources, from the University of Nevada, Las Vegas.

Certified Executive Coach | Certified PI Practitioner

Douglas May | Speaker, Writer, Trainer

For more than 30 years, Douglas May has been an integral part of creating the culture of organizations through training, employee communication, philanthropy and employee events. The founder of DLM Perspectives, Douglas is a dynamic speaker, course developer, and trainer supporting clients in the Gaming, Hospitality, Education, Cannabis and Non-Profit industries. He is certified as a Licensed Practitioner of Insights Discovery, a tool based on the psychology of Carl Jung. The Insights Discovery methodology uses a simple and memorable four-color model to help people understand their behavioral style, their strengths and the value they bring to a team.

Using humor and telling stories based on his work and life experiences, Douglas weaves his message of being yourself and finding your path into everything he does, whether it’s a speech, writing or training class. He is dedicated to facilitating people’s understanding of their life’s journey, including their triumphs and mistakes, and how to learn from both.

Prior to DLM Perspectives, Douglas spent thirteen years working for MGM Resorts where he held Director of Training positions at Primm Valley Casino Resorts, Mandalay Bay, Luxor and Excalibur. He also spent many years working in Training and Development for several banks in New Jersey. Throughout his career, he has been an integral part of designing and implementing programs that develop people and create the culture of the organization.

A great supporter of the community, Douglas has served as a Board Member for both the Nevada Chapter of the National Hemophilia Foundation and Aid for AIDS of Nevada (AFAN). He also volunteered for the United Way for many years where he prepared and filed free income tax returns for low-income individuals.

Originally from Iowa, Douglas currently resides in Las Vegas, Nevada with his partner, Chris. Together they enjoy traveling, music, theatre and the search for that “right item” at flea and antique markets. In his spare time, he enjoys writing plays, poetry and books and is trained as a Voice-Over Artist. Douglas is a graduate of The Fashion Institute of Technology in New York City and a Master Graduate of Discover Leadership.

Missy Forlani | Executive Coach & Consultant

Missy Forlani is a recognized executive coach, speaker, and advisor to executives, leaders, educators, and non-profit organizations. With expertise in corporate talent, executive coaching, team development, leadership and educator training, and strategic and HR consulting, she is relentless in her pursuit of helping leaders and organizations become the best versions of themselves. In addition, with an emphasis on leading with courage and an attitude of TGIM (Thank God it’s Monday), Missy presents keynote speeches and leadership development events across the country.

Having recently served in senior roles as Chief People Officer for a global technology company, Senior Vice President for Talent, D&I, & Corporate Functions for a global gaming and technology company, and reported directly to the COO of a Fortune 200 company in a VP of Global & Corporate HR role, Missy has a unique perspective and skill set to advise and coach C-Suite level leaders and to align executive level talent to the business strategy. She has served as a dynamic partner to C-Suite and senior executives to guide, develop, and drive organizational effectiveness specifically in the areas of senior level talent selection and onboarding, leadership effectiveness, executive coaching, strategic planning, diversity and inclusion, and succession planning. Missy focuses on growing high performers, maximizing diverse teams, and multiplying the influence of the leaders she engages with. Missy has over 20 years’ experience in both the private and public sector coaching leaders to inspire others and drive results.

Prior to her corporate experience, Missy served as Assistant Superintendent for HR for a nationally recognized school district providing executive leadership to all aspects of human resource management. She has also served in the roles of high school principal, associate principal/athletic director, and high school teacher.

Missy received her Bachelor of Science Degree in Business Education from Central Washington University, a Master’s Degree in Educational Leadership from Concordia University, and a Human Resources Management Certification from Portland State University. In addition, Missy has three executive coaching certifications (TLC, Flippen, and IPEC) in addition to being certified in Vital Smarts - Crucial Conversations & Accountability.

Certified Executive Coach |

Michael Coward | Operations Consultant

Michael Coward began his hospitality career at 19 years old, learning the business but more importantly leadership skills. For 32 years Michael has been leading and guiding operational teams large, small, corporate, stand alone and franchise businesses. He has spent his career leading teams, developing and executing budgets, financial reporting, forecasting, policies, standards, new builds, remodels, guest service programs, guest engagement systems, team member engagement and ownership relations.

Michael has held titles of GM, Regional Operations Manager, Executive Director, Assistant F&B Director and Operations Manager. Michael has extensive knowledge of hotel operations, food and beverage operations, call centers and non-profit operations. While working at IHG, Michael was instrumental in developing and implementing company wide programs such as Green engage (sustainability for hotels), hotel metric measurements and brand standards. Michael has been the hotel general manager for Holiday In, Graduate Hotels and Best Western brands. During his time leading these various teams, Michael implemented a new guest engagement system utilizing text messaging to welcome the guest and gather preferences to enhance their stay.

Michael's passion for leadership has given him the ability to take over teams and lead employee satisfaction into double-digit improvement year over year. Michael has a reputation as someone who can assess challenges and find solutions; he supports teams to improve overall profitability, guest and team member satisfaction.

Michael has also taken his operational porous into non-profits as well, spending over 7 years as a church administrator and a general manager of a Christian conference center. These roles have expanded his operational excellence into understanding laws that govern non-profits, fundraising, donor reporting and relations.

Michael enjoys being outdoors working in his yard or coaching soccer. He is married for over 20 years with 4 children.

Licensed Practitioner for Insights Discovery |