Providing partnership, tools and resources for individuals, groups and companies to be their best.
Hilary McClain | Founder & President
For more than 25 years, Hilary McClain has driven human resources strategies that align an organization’s people needs with operational objectives. Our story began in 2009 when Hilary opened the doors to her own consulting practice. Leading a team of professionals in delivering initiatives to a wide range of organizations including non-profit, employee-owned, small employers, and large international corporations.
Prior to starting McClain Resources, Hilary held the position of Vice President of Internal Talent for MGM Resorts International. In this position, Hilary worked closely with operational leadership company-wide to develop systems and structures to support the continued growth of MGM Resorts International formally, MGM MIRAGE. During her tenure, a critical priority for Internal Talent was the development and implementation of a company-wide system to inventory, track and expand employee skills and talents; measure and improve employee performance; and plan for succession. Hilary established the training and developmental framework for MGM University, as well as oversaw the Strategic Staffing & College Relations Department.
Hilary began her career with MGM Resorts International in 1993 at MGM Grand performing various duties within recruitment, benefits and training. At MGM Resorts, Hilary held various top HR Leadership positions such as Vice President of HR for Primm Valley Casino Resorts and the Excalibur Hotel and Casino.
Hilary also served as Corporate Director of Training for Station Casinos and Assistant Director of Human Resources for Harrah’s in Reno.
Hilary has been involved with many volunteer organizations in Southern Nevada to include the Las Vegas Career Coaching Ministry and the School Community Partnership Advisory Council for the Clark County School District. She is also a past board member of the American Society of Training and Development, Las Vegas Chapter, Southern Nevada Workforce Investment Board, the Nevada Lodging Association and Surgance.
Hilary holds a Bachelor of Science degree in Hotel Administration, with an emphasis in Human Resources, from the University of Nevada, Las Vegas.
Certified Executive Coach | Certified PI Practitioner
Douglas May | Speaker, Writer, Trainer
For more than 30 years, Douglas May has been an integral part of creating the culture of organizations through training, employee communication, philanthropy and employee events. The founder of DLM Perspectives, Douglas is a dynamic speaker, course developer, and trainer supporting clients in the Gaming, Hospitality, Education, Cannabis and Non-Profit industries. He is certified as a Licensed Practitioner of Insights Discovery, a tool based on the psychology of Carl Jung. The Insights Discovery methodology uses a simple and memorable four-color model to help people understand their behavioral style, their strengths and the value they bring to a team.
Using humor and telling stories based on his work and life experiences, Douglas weaves his message of being yourself and finding your path into everything he does, whether it’s a speech, writing or training class. He is dedicated to facilitating people’s understanding of their life’s journey, including their triumphs and mistakes, and how to learn from both.
Prior to DLM Perspectives, Douglas spent thirteen years working for MGM Resorts where he held Director of Training positions at Primm Valley Casino Resorts, Mandalay Bay, Luxor and Excalibur. He also spent many years working in Training and Development for several banks in New Jersey. Throughout his career, he has been an integral part of designing and implementing programs that develop people and create the culture of the organization.
A great supporter of the community, Douglas has served as a Board Member for both the Nevada Chapter of the National Hemophilia Foundation and Aid for AIDS of Nevada (AFAN). He also volunteered for the United Way for many years where he prepared and filed free income tax returns for low-income individuals.
Originally from Iowa, Douglas currently resides in Las Vegas, Nevada with his partner, Chris. Together they enjoy traveling, music, theatre and the search for that “right item” at flea and antique markets. In his spare time, he enjoys writing plays, poetry and books and is trained as a Voice-Over Artist. Douglas is a graduate of The Fashion Institute of Technology in New York City and a Master Graduate of Discover Leadership.
Carol Thompson | Executive Coach & Consultant
Carol is the owner and principal of CTG Performance Excellence Partners. Her company offers both Professional Coaching and Consulting services to both the gaming and hospitality industries. She began partnering with McClain Resources in May 2018 and offers over 20 years experience in the gaming and hospitality industry. Prior to our partnership, Carol served in various capacities at Treasure Island, MGM Grand and Station Casinos where she ultimately served as a Vice President and General Manager. Providing leadership to four resort casinos as a General Manager and five as an Assistant General Manager, Carol was among the first female gaming executives to operate a Las Vegas based gaming property.
Carol’s career path from the Executive Assistant’s desk to the Executive chair provide her with a unique operational skill set that spans all levels of the organization. Highly regarded as an approachable and genuine leader, Carol’s career includes both pre-opening and operations at casinos, hotels and luxury resorts. She has been responsible for property construction and grand opening events, oversight of major resort renovations and the opening of new dining and entertainment venues. In addition to the day to day operations of leading a casino resort property, she has also operated in very competitive markets. Responsible for repositioning properties for success and developing flexible marketing strategies was a critical part of her role. She possesses vast experience in human resources, cultural & organizational development, labor relations, marketing, database management, player development and player rewards programs.
Carol began her career with Station Casinos in 2000 performing duties in training and development. She was then promoted to a Marketing executive role performing duties at the property level while participating and supporting the corporation’s overall marketing strategy. Promoted to an Assistant General Manager and ending her career as a Vice President & General Manager Carol had the unique opportunity to be mentored by many renowned industry leaders. She is tenacious, adapts quickly to change and works diligently to exceed the expectations of those she serves.
Carol holds a Bachelor of Science degree in Business Management from the University of Phoenix.
Certified Executive Coach |
Michael Coward | Operations Consultant
Michael Coward began his hospitality career at 19 years old, learning the business but more importantly leadership skills. For 32 years Michael has been leading and guiding operational teams large, small, corporate, stand alone and franchise businesses. He has spent his career leading teams, developing and executing budgets, financial reporting, forecasting, policies, standards, new builds, remodels, guest service programs, guest engagement systems, team member engagement and ownership relations.
Michael has held titles of GM, Regional Operations Manager, Executive Director, Assistant F&B Director and Operations Manager. Michael has extensive knowledge of hotel operations, food and beverage operations, call centers and non-profit operations. While working at IHG, Michael was instrumental in developing and implementing company wide programs such as Green engage (sustainability for hotels), hotel metric measurements and brand standards. Michael has been the hotel general manager for Holiday In, Graduate Hotels and Best Western brands. During his time leading these various teams, Michael implemented a new guest engagement system utilizing text messaging to welcome the guest and gather preferences to enhance their stay.
Michael's passion for leadership has given him the ability to take over teams and lead employee satisfaction into double-digit improvement year over year. Michael has a reputation as someone who can assess challenges and find solutions; he supports teams to improve overall profitability, guest and team member satisfaction.
Michael has also taken his operational porous into non-profits as well, spending over 7 years as a church administrator and a general manager of a Christian conference center. These roles have expanded his operational excellence into understanding laws that govern non-profits, fundraising, donor reporting and relations.
Michael enjoys being outdoors working in his yard or coaching soccer. He is married for over 20 years with 4 children.
Licensed Practitioner for Insights Discovery |